Frequently Asked Questions

Everything you need to know before your visit.

APPOINTMENTS & CONSULTATIONS

  • Yes! When our schedule allows, we can offer same-day or next-day appointments. Please call to schedule if you prefer same-day.

  • In-person, telehealth, and house call appointments, depending on the selected service.

  • For some services, yes. We'll meet with you first to discuss your needs and preferences and build a customized plan. This is a great time to have all of your questions answered. In some cases, lab work or other screenings may be necessary to proceed with treatment — this is for your safety and satisfaction with the services we offer. There is no obligation to purchase services.

  • Full practice authority for nurse practitioners in Illinois means the healthcare provider can independently evaluate, diagnose, and treat patients, and prescribe medications.

PAYMENT & POLICIES

  • We accept cash and major credit cards. Private health insurance can be billed for laboratory orders, if needed.

  • We're able to order labs at Quest Diagnostics and LabCorp at this time.

  • Some services may be HSA/FSA eligible if they are medically necessary (such as certain hormone treatments). Check with your plan administrator for coverage questions.

  • A credit card is necessary to book services but will not be charged until the time of service. A $75 cancellation fee will be charged for appointments cancelled 24 hours or less before the scheduled appointment time.